Refund and Returns Policy

At Exodus Diamond Sauce, we’re committed to delivering the best disposable vapes on the market. Our customer service is just as smooth as our flavor blends. Here’s everything you need to know about returns, refunds, and more.

Shipping & Delivery

Processing Time: Orders are prepared and shipped within 1–3 business days.
Carriers Used: Reliable national couriers with tracking and age verification.
Delays: If your shipment is late due to inventory or carrier issues, we’ll keep you updated with tracking info and expected delivery.

Missing, Damaged, or Incorrect Items

We understand things can go wrong sometimes. Here’s how we make it right:

Report Time Frame: Contact us within 72 hours of delivery.
Send Us: Your order number, photos of the item and packaging, and a short explanation.
Customer Options:
- Free replacement
- Full refund
- Store credit

Return Policy

Because disposable vapes are considered consumable and hygienic items:

Eligible Returns: Unopened, unused products in original packaging can be returned within 7 days of delivery.
Ineligible Returns: Opened or used vapes, promotional bundles, and clearance items.
Return Shipping: Customers are responsible for shipping costs unless the return is due to our error.
Initiate a Return: Email [Insert Support Email] with details—we’ll guide you through the process.

Refunds

Refund Approval: After inspecting the returned item, eligible refunds are processed within 3–7 business days.
Method: Refunds are made to your original form of payment.
Shipping Charges: Not refundable unless the item was incorrect or defective.

Lost or Stolen Packages

If your package shows as delivered but you didn’t receive it:
- First, check with neighbors or building management.
- Then contact our support team. We’ll assist with carrier claims and offer possible resolutions.

Legal & Safety Compliance

Due to age restrictions and regional laws around vape products:

We only ship to regions where vape products are legally permitted.
Orders require age verification upon delivery.
We reserve the right to cancel orders that do not comply with these regulations.